Stick Figures
Technology workers often overlook the human element of any solution. We are quick to assemble an architecture diagram with servers, SAN space, and .NET applications; but what is almost always conspicuously missing are the people to run them and use them. These days I find it hard to resist the temptation during meetings to jump up and add stick figures representing the people who will support and use the technology.
Instead, I ask the questions again and again. Who is going to support each component? What is the estimated hours needed to operate and maintain the environment? Who are my data stewards with buy-off on definitions and business rules? Who are my data custodians who house and manage access to the data keeping it safe from prying eyes? And lastly, where is the money coming from to fund these resources.
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